FAQs

WHERE IS MY ORDER?
Once an order is placed, please allow 2 to 3 business days for the order to be
packaged and shipped from our warehouse. Once the order is shipped, you
will receive an email with your tracking information so you can track the
package online. Please allow up to 7 business days for the package to arrive
to you from the day your order is shipped.

MY PACKAGE IS MISSING. CAN YOU HELP?
Please contact customerservice@laplagespa.com if you have not received
your delivered order or it has been lost in transit by the carrier and we would
be happy to assist.

WHERE IS MY RETURN?
If you have received damaged, defective, or incorrectly shipped merchandise, we will most definitely refund or replace your product without additional charge. Once your return package is on the way back to our warehouse, the return process has started. This process can take up to 5 business days from the date your return tracking information shows Delivered.

CAN I EXCHANGE MY ITEM?
At this time, we are not able to offer exchanges.

CAN YOU HELP WITH A DAMAGED PRODUCT?
Please email us at customerservice@laplagespa.com with the information below and we will do our best to help!
• Photo of the product
• Order confirmation number
• Tracking Number
• First and last name
• Mailing Address
• Phone number
• Specify if you are requesting a refund or replacement due to received
damaged, defective, or incorrectly shipped product/merchandise
• Once approved, an email will be sent with a Return Shipping Label and
Instructions to follow.

Please allow 2-3 weeks for your replacement to be processed and shipped. Please note, any damaged item outside of a 30-day return window cannot be returned or refunded.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Apple Pay.

 

DO YOU SHIP INTERNATIONALLY?
At this time, we don’t offer International Dhipping.

CAN I CREATE AN ACCOUNT?
Accounts can be created at checkout, or by clicking on this link: https://laplagespa.com/account/login. With an account, you can easily track orders, review past purchases, and manage your account details.